Inflatable Fun Park Pty Ltd (operating DinosRoar Experience and associated attractions) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our attractions, website, ticketing services, and related activities. It is prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing tickets, or attending our attractions, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information:

Identity & Contact Details

• Full name
• Email address
• Phone number
• Postal address (where required)

Booking & Transaction Information

• Ticket booking details, session dates, and times
• Number and ages of attendees
• Special requirements or requests
• Payment information (processed securely via third-party providers — we do not store full card numbers)

Media & Surveillance

• Photographs and video footage taken at our venues for promotional purposes
• CCTV footage captured for safety and security purposes

Website & Technical Data

• IP address, browser type, and operating system
• Pages visited, referring URLs, and time spent on site
• Cookie and tracking data (see Section 5)

We use your personal information for the following purposes:

Processing Bookings & Attendance

• Confirming ticket purchases and reservations
• Managing entry, session allocation, and capacity
• Sending booking confirmations, reminders, and updates

Safety & Venue Operations

• Monitoring venue safety and enforcing terms of entry
• Reviewing CCTV footage in response to incidents
• Communicating important safety information

Marketing & Promotion (with your consent)

• Sharing photos or videos featuring guests on our website and social media channels
• Sending promotional emails and offers where you have opted in
• Improving our marketing through analytics and audience insights

Legal & Compliance Obligations

• Meeting requirements under Australian law
• Responding to complaints, disputes, or legal proceedings
• Retaining records as required by law or regulation

We do not sell your personal information to third parties.

We may share your information with:

• Ticketing platforms — such as TryBooking, to process your reservation and payment.
• Technology service providers — including website hosting, email services, and analytics tools, who process data on our behalf under confidentiality obligations.
• Payment processors — to securely handle transactions. Payment data is handled in accordance with PCI DSS standards.
• Law enforcement or regulatory authorities — where required by law, court order, or to protect the safety of our guests and staff.

Any third parties we share data with are required to maintain appropriate security measures and may only use your data for the specific purpose for which it was shared.

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our site.

Types of cookies we use:

• Essential cookies — required for the website to function (e.g. session management).
• Analytics cookies — help us understand site usage via tools such as Google Analytics. Data collected is aggregated and anonymised where possible.
• Marketing cookies — used to deliver relevant advertising on third-party platforms (e.g. Facebook Pixel, Google Ads) where applicable.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Security measures we employ include:

• SSL/TLS encryption for data transmitted via our website
• Use of reputable third-party payment processors (we do not store full payment card details)
• Restricted staff access to personal data on a need-to-know basis
• Regular review of our data handling practices

Despite these measures, no method of transmission over the internet is 100% secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate, incomplete, or out-of-date personal information.
• Request deletion of your personal information, subject to our legal obligations to retain certain records.
• Opt out of direct marketing communications at any time.
• Complain about how we have handled your personal information.

To exercise any of these rights, please contact us using the details in Section 9. We will respond to requests within a reasonable timeframe, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

DinosRoar is a family attraction welcoming children and adults alike. We take the privacy of children seriously.

• We do not knowingly collect personal information directly from children under 18. Booking and contact information is collected from the responsible adult (parent or guardian) making the reservation.
• Photographs or videos featuring children may be captured at our venue for promotional use. By entering the venue, the accompanying adult consents to this on behalf of minors in their care. If you do not wish for your child to appear in promotional material, please notify a staff member upon arrival.
• CCTV footage of children is retained only as long as necessary for safety and security purposes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy was last updated in March 2026 and may be updated from time to time. We encourage you to review this page periodically for any changes.